Following up from our recent article titled ‘Asurion Verizon Droid Claims: D1 Devices No Replacement!’ we thought we would let you know the latest via an email sent to us from Asurion.
We had an email sent to us via Asurion and they mention that they are setting up a plan to keep customers happy, they also have future plans to include the Droid Incredible and the Droid X. Asurion say that customers have had a massive impact basically when the decision to stop production of the DROID went ahead.
Here is the full email phonesreview.co.uk was sent:
Dear Mark:
We noticed your posting on the Motorola DROID.
We realize Motorola’s is impacting customers. We regret the inconvenience that this is causing customers who have filed a claim with Asurion and anticipated receiving a replacement Motorola Droid. We have put together a plan to address the needs of our customers.
We have partnered with Verizon Wireless to provide the following 3 Android options as comparable replacements: the Motorola Devour, LG Ally and HTC Eris. We are also able to provide customers with a choice of one of several Blackberry models.
We understand that DROID customers are very loyal to their phone. Future replacement plans include the Droid Incredible and the Droid X as we anticipate limited shipments in late summer. As soon as these phones are available to Asurion, they will immediately be offered as replacement options.